Product Brochure 


Technical Support

As much as we try to prevent it with rigorous regression testing, burn-in processes and live stress-tests, support issues may come up. If one of our products malfunctions, or is not meeting your expectations, please do not hesitate to email us at

support@LATcorp.com

Your email will be immediately sent to our management personnel and technical crew, who will log it, track it, and continuously follow-up with you until the issue is resolved to your satisfaction.

When requesting support, please include the following critical information:

In order for us to properly route this input and allocate resources to resolving it, please include all of the information (or as much as you can, some items may not be applicable) listed below:

  • Your Name / Library Name / Library Branch Name
  • Best phone number and email address to reach you
  • Name of your ILS system (Ex: SirsiDynix, III, TLC, ExLibris...etc., )
  • Name of the LAT product
  • Time when the "event" or issue happened
  • In as much detail as possible, describe what happened, what you did prior to it, what you expect the system to do, etc.
  • Please provide any relevant Library Card barcode(s), item barcode(s), item titles, ...etc.,
  • Any other information that you think might help us resolve this issue quickly.

We have purposely made the support request as a free-form email as we want this to be as flexible for you as possible. We appreciate and will use any information you can provide—the more the better.

LAT offers full support

What does this mean? It means that, unlike most of our competitors, LAT doesn't separate our Tech Support into "levels" where some things are covered and others aren't. We don't believe in that. With LAT, as long as you are under our standard, affordable Support Agreement, everything (hardware/software/process) is covered.
It's one less thing for you to worry about!

Have an idea for LAT?

Do you have an idea, suggestion or concern that you'd like to share with us? Please also use support@LATcorp.com to let us know. Our team would love to hear from you!  We greatly value your feedback because your satisfaction is our top priority.

So why should you choose LAT?

  • Because you won't find better value for your dollar anywhere else.
  • Because LAT's dedication, flexibility and collaboration are unmatched.
  • Because your library, staff, and patrons deserve it!




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